At Sable & Wander, your privacy is important. This Privacy Policy explains how personal information is collected, used and protected when you visit sableandwander.co.uk, contact us or place an order.

Information we collect

When you place an order or contact Sable & Wander, we may collect information including:

• Your name

• Email address

• Billing and delivery address

• Telephone number, where required for delivery

• order and transaction information

• Messages or enquiries you send to us

• Information about how you used the website, where collected through cookies or analytics

Payment information is processed securely through the payment providers used by our website. Sable & Wander does not directly store your full card details.

How your information is used

Your information may be used to:

• Process and fulfil your order

• Arrange delivery

• Contact you about your purchase

• Respond to enquiries

• Process returns or refunds

• Maintain business and accounting records

• Improve the website and customer experience

• Comply with legal or regulatory obligations

The ICO requires businesses to explain their purposes for processing personal information, retention periods and who information is shared with.

Marketing

We will only send marketing emails where we have an appropriate legal basis to do so.

If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe option in an email or by contacting us.

Cookies

Sable & Wander may use cookies and similar technologies to allow the website to function, understand website usage and provide certain features.

Where consent is required for non-essential cookies, you will be given the opportunity to accept or manage them through the website’s cookie controls.

The ICO requires consent for relevant non-essential cookies to be an informed, positive choice rather than simply relying on information buried within a privacy policy.

Who your information may be shared with

We may share information where necessary with trusted service providers involved in running Sable & wander, including:

• Squarespace, our website and e-commerce platform

• Payment processors

• Delivery and postal providers

• Analytics or website service providers

• Professional advisers or authorities where legally required

Only information reasonably necessary to provide the relevant service will be shared.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining legally required business records and resolving disputes.

information that is no longer required will be deleted or securely disposed of where appropriate.

UK data-protection rules require businesses not to retain personal data for longer than necessary.

Your Rights

Depending on the circumstances, UK data-protection law gives you rights relating to your personal information, including rights to:

• Access information held about you

• Correct inaccurate information

• Request deletion in certain circumstances

• Restrict certain processing

• Object to certain uses of your information

• Request information about how your data is being used

These rights are recognised under UK data-protection law.

to make a privacy request, contact:

hello@sableandwander.co.uk

You also have the right to raise a concern with the Information commissioner’s Office if you are unhappy with how your information has been handled.